In a memo sent out today to Ericsson employees from the company’s People Operations Team, beginning October 1, 2023, all Ericsson U.S. field services will be performed by its “external providers” designating a separation date of September 29, 2023. The company said the layoffs will affect 750 employees across the company’s workforce in North America.
The memo from the “Ericsson People Operations Team” stated: “Since the inception of our field service delivery business in 2015, we have consistently worked with trusted and authorized external providers. Ericsson’s delivery of network services, from site design and engineering to continuous preemptive support and network optimization, will not change. The self-perform capability proved critical for us to accelerate local service delivery capabilities during the peak of the 5G cycle, with quality and an unwavering commitment to safety, setting a new standard for tower technicians in the U.S. However with the downturn in market demand, we can no longer justify the cost this unique capability represents.”
