Year after year, in survey after survey, consumers overwhelmingly prefer self-service options over calling, chatting or face-to-face interaction with a business. These preferences grew with the pandemic, especially among Zoomers (Gen Z) and Millenials, who say they are using help centers, knowledge bases and FAQs more frequently than before COVID-19. […]

Greetings from Fraser, Colorado – the forever home of Byers Peak. We have enjoyed the shortened Fourth of July holiday week at 9,000 feet.  The scenes never get old.  This week, after a brief market commentary/ earnings preview, we will chronicle the many telecom/ technology successes from the last recession and […]

umlaut CEO touts the ‘perfect test environment’ German test and analytics company Umlaut has begun operating a private 5G Standalone Open RAN network, aimed at providing companies a place to test private 5G solutions without having to build their own private network or purchase spectrum to do so. The 5G […]

Wireless transport company Aviat Networks has made public its efforts to buy competitor Ceragon, offering to acquire Ceragon for $2.80 per share in cash and announcing its intent to call a special shareholder meeting in an attempt to replace Ceragon board members to get a friendlier reception to its offer. […]

mmWave is poised to deliver the true promise of 5G – cost-efficient extreme capacity and new user experiences. With 110+ operators licensed to deploy ultra-high band spectrum above 24 GHz in over 27 countries, and a robust mmWave device ecosystem, strong 5G mmWave growth continues globally. Join this webinar to […]

Intel says the $40 million in interest it received from the EC isn’t nearly enough and instead, it wants $625 million In January, Intel won a court appeal involving a 1.06 billion-euro ($1.2 billion) antitrust fine, which it initially paid to the European Commission (EC) in 2009. The EC repaid […]

With Yahoo Edgecast fully acquired, Edgio promises the fastest web applications on the planet running on its global edge network In March, Limelight Networks announced plans to acquire Yahoo Edgecast. The company signed a definitive agreement to acquire Yahoo’s Edgecast business unit in an all-stock transaction valued at about $300 million. […]

Sees 5G Fixed Wireless Access as a way to close the digital divide Ericsson North America President Niklas Heuveldop recently offered his analysis of the current 5G state of play both in the United States and internationally. He said more work has to be done throughout the ecosystem to develop […]

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